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DOR Motor Carrier Services Walk-In Center Returning to Appointment-Only Service

By Department of Revenue

Thursday, December 3, 2020

DOR Agency Announcement
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Dec. 3, 2020


DOR Motor Carrier Services Walk-In Center Returning to Appointment-Only Service

Customers can schedule appointments online or by phone

INDIANAPOLIS – Effective Monday, December 7, 2020 the Indiana Department of Revenue’s (DOR) Motor Carrier Services (MCS) office is closing to unscheduled walk-in services and is requiring a pre-scheduled appointment for in-person service.

The majority of transactions can be efficiently completed without visiting the MCS office. Before making an appointment for an in-person visit, customers are encouraged to explore the range of online options offered at dor.gov/motor-carrier-services or call the MCS customer service number provided below.

Customers can schedule an appointment online at Appts.dor.in.gov or by calling MCS customer service directly at 317-615-7200, Monday through Friday, 8 a.m. – 4:30 p.m. EST.

When customers arrive for their scheduled appointment, they will need to call the customer service phone number posted at the MCS entrance to receive further instruction from a customer service representative.

In accordance with the Indiana State Department of Health’s (ISDH) guidelines, DOR continues to utilize the following safety precautions for all appointments:

  • All in-person customer service stations at the MCS office will have glass or plastic partitions between the customer and employee.
  • Hand sanitizer will be available to both employees and customers.
  • DOR team members and customers are required to wear masks.

Before arriving for an in-person appointment, customers are required to perform a self-assessment by answering the following questions:

  • Have you had close contact with someone who has tested positive for COVID-19 within the past 14 days?
  • Are you currently ill? Do you have symptoms of a cold, cough or shortness of breath?
  • Do you currently have a fever or have you had a fever within the past week?

If any customer answers “yes” to any of these questions, he or she should cancel the appointment and contact their healthcare provider.


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